Orders placed over the Black Friday period may be subject to delays due to volume through both our network and our carriers networks.
ONGOING ROYAL MAIL STRIKE ACTION
There is widespread strike action, impacting ALL Royal Mail services on the above dates. Customers should be aware of slower delivery times on these days and in the days after this, as the network will need time to recover. Estimated delivery times will be affected by the strike action, we appreciate your patience at this time. If your order is more time sensitive, we would recommend selecting another carrier at checkout.
If you need your order on an express service, DHL Express (1-2 Business Days) would be strongly recommended.
ALL ORDERS OVER £100 QUALIFY FOR FREE UK STANDARD DELIVERY, OVERSIZED ORDERS MAY BE SUBJECT TO SURCHARGE, WE WILL CONTACT YOU IN THIS CASE.
- Royal Mail Tracked 48 (3-5 Business Days – EXPECT DELAYS)
- Orders over £100 Royal Mail Tracked 48 (3-5 working days)* – Free
- Royal Mail Tracked 24 (1-2 Business Days – EXPECT DELAYS)
- Orders over £250 Royal Mail Tracked 24 (1-2 working days) – Free
- Express Delivery Via DHL (1-2 Business Days) - £8.95
Please note: All next day orders placed after 2pm, at weekends or UK bank holidays will be dispatched the next working day.
- Standard Shipping via Royal Mail (3-6 Business Days - EXPECT DELAYS)
- Express Shipping via FedEx/DHL (1-3 Business Days) £19.99
- Orders over £200 – Free standard shipping
- ALL ORDERS SENT DUTIES AND TAXES PAID, THIS MEANS NO EXTRA CHARGE TO PAY WHEN IT ENTERS YOUR COUNTRY.
*Orders placed after 14:00 GMT (London) or on a weekend or UK Bank Holiday will be dispatched the next working day.
- Standard Shipping via Royal Mail (4-7 Business Days - EXPECT DELAYS) – £9.99
- Express Shipping via FedEx/DHL (1-3 Business Days) – £21.99
- Orders over £250 – Free standard shipping
- Standard Shipping via Royal Mail (5-12 Business Days - EXPECT DELAYS) – £9.99
- Express Shipping via FedEx/DHL (1-4 Business Days) – £25.99
- Orders over £300 – Free standard shipping
Please note: We cannot ship DHL Express to Russia. Shipping will be the standard Royal Mail service only.
Customs & Import Tax
Please be advised that for countries outside the EU, as well as the Canary Islands, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.
If these local import and custom charges are refused or not paid by you, then the item could be returned to Hikerdelic or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to The Sporting Lodge.
- All postal times are a guide only, as delays in postal services or customs are unfortunately out of our control. We will however do our best to help where we can.
- We do not dispatch on weekends or UK public holidays.
- If an item is out of stock, we will inform you immediately about delivery time.
- All customers are supplied with order tracking details via email.
Orders are normally dispatched within 1 working day, and an email with tracking details will be sent automatically when dispatched. Please check your spam if you do not receive an email.
You can track your order on the Royal Mail’s Track and Trace website or DHL website. Please note that if an international order tracking displays the message ‘Leaving the UK’, the parcel will be in customs and as soon as it is released, you will be able to once again monitor the progress of your order. We estimate that international orders can take up to 14 working days. It can be much quicker, but occasionally may take longer. This is normally down to customs clearance and is unfortunately outside of our control, although we do apply the necessary customs labels to facilitate clearance as quickly as possible.
Items that cannot be delivered will generally be taken to your local collection office. If these are not collected within approximately 14 days, they will be automatically returned to Hikerdelic, and a re-shipping charge will be levied for subsequent postage.
Customers OUTSIDE THE EU AND UK will automatically save at the checkout (after shipping location is applied) on the price of the goods as sales taxes are automatically deducted. This will be a saving of approx. 16.67% on the list price.